What's included — from £120 per calendar month

You manage the bookings. We look after the property. For a small one-bedroom property, care starts at £120 per calendar month. Larger properties are priced individually according to size, number of rooms and the agreed level of support. The monthly retainer provides a local point of contact, agreed oversight and clear reporting. Here is what the proposed package includes:

• You remain in charge of bookings. You manage reservations, guest payments and your calendar; provide arrival and departure details and preparation requirements at least 48 hours in advance so we can coordinate agreed property services.
• Local keyholding & access management. Manage guest and emergency key safes, hold agreed spare keys securely and keep authorised access details recorded.
• First point of contact for guests when something goes wrong. Guests can contact Goldcrest about lost keys, no hot water, leaks or other urgent property issues. We will make every reasonable effort to resolve the problem over the phone first, using the property handbook and agreed troubleshooting steps. If a visit or specialist is needed, we will help arrange the next steps and keep you, the owner, informed throughout. Physical attendance, repairs and third-party services are charged separately.
• Up to four vacant-property inspections each month. Normally weekly during extended unoccupied periods. Visual checks of accessible rooms, doors, windows, obvious leaks, damage, security and heating/hot-water operation where appropriate. No inspections while guests are occupying the property.
• Contractor coordination. Liaise with your existing trusted cleaners, tradespeople and other service providers, or help identify and arrange suitable new local providers where needed. We coordinate agreed schedules and report progress; third-party work and physical access visits are charged separately.
• Inspection and service reports. Choose weekly, fortnightly or monthly reporting to suit your property, with dated findings, photographs where relevant, actions taken, attendance times, charges and outstanding work. Urgent problems are reported promptly rather than waiting for the next scheduled report.
• Monthly owner summary. An emailed overview of visits, work completed, outstanding issues and itemised charges, normally within five working days after month-end.

Included inspections are for vacant periods, not an unlimited guest changeover service. The package and availability are confirmed in a written agreement following a property assessment.